Warranty Details

At Karün, we make high quality products, in a different way. Striving for the highest industry quality standards, combined with material innovations, is something we strive for every day.

This is why we offer you THE NEST warranty:

 

With THE NEST warranty, we commit to always be there for you:

- We will always support you; every problem has a solution.

- Manufacturing defaults are covered for a period of 1 full year, offering free exchange or repair.

- If your product has been damaged by wear and tear, we can always offer the possibility to repair at a reasonable cost.

- If your product has reached the end of life, we can offer you to recycle it and get a 25% discount for a new purchase.


If it falls under warranty: 1-year warranty on manufacturing defaults on all Karün products (excl. lenses). Karün will repair if possible, exchange if not repairable and recycle the broken frame / parts. Free return for client.

 

If it does not fall under warranty: do not hesitate to contact us to check the repairing options (not valid for lenses) or the recycling process in exchange of a 25% discount code.

 

To make this effective contact us to usa@karunworld.com and kindly include the following information:

1 - How can Karün be of any assistance to resolve your issue?

2 - What happened - please describe the issue + send images.

3 - Which model do you have (Check inside of temple - 8-character code).

4 - Where did you buy the Karun product? (Please include the receipt or proof of purchase).

5 - When did you buy the Karun product? (Please include the receipt or proof of purchase).

6 - Provide us with your contact information (Full name, address, and phone number).